Civilized Service; The Perfect Handbook for Hospitality Service Providers!
Strategies for Delivering Civilized Service
"A Handbook for Hospitality Service Providers" is delivered in a 3 part series.
Part 1; Fundamentals of Professionalism
Part 2; Setting the Standard; Meeting Client Expectations
Part 3; Addressing the Business Priority; Sales & Selling.
The series also includes a separate Masters handout file that contains all of the session handouts required as each session is delivered and tailored.